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Appointment system and customer tracking software
Don’t leave appointments in a notebook, reminders on a phone and customer notes in someone’s head.
Appointments and customers on one screen
Your customer books an appointment, the system sends a reminder when the time comes, and after the visit, notes and history are added to the customer’s record. Your team sees who is coming when, and what was done before, in the same place. We first look at how your business runs, then set up the system to match.
Who is it for?
Businesses that work by appointment, such as clinics, beauty salons, consultancies, repair services, and training and course centers. Teams tired of no-shows, double bookings or scattered customer records.
What can the system do?
- Online booking
- Staff and branch calendars
- SMS, WhatsApp and email reminders
- Cancelling and rescheduling appointments
- Customer history and notes
- Tasks and call-back tracking
- Taking payments and deposits
- Google Calendar connection
- Reports
- An AI assistant that books appointments from phone calls and messages
Off-the-shelf software or a custom system?
If you work alone or with a simple calendar, off-the-shelf booking software is often enough. You get started quickly, and the initial cost stays low.
If you have several staff members or branches, your way of working doesn’t fit off-the-shelf software or it needs to connect to your own systems, a custom setup is the better choice. We look at which one suits you together, before you decide.
Already have a program?
You don’t have to start over. Online booking, reminders or an assistant can be added to your current program. What’s possible depends on the program you use; we look at it together first.
What affects the price?
The price depends on the number of staff and branches, the reminder channels, payment and other connections, importing customer records and whether custom development is needed. Once we’ve talked about what you need, we send a quote with a clear scope.
Frequently asked questions
Can my customers book appointments themselves?
Yes. Your customers pick a suitable time on your website or through a link you share. If you like, an appointment isn’t confirmed until you approve it.
How are reminders sent?
Automatically, through the channel and at the time you choose. SMS, WhatsApp or email can be used. WhatsApp requires a Meta business account, and promotional messages need separate consent.
What happens if a customer cancels?
The freed-up slot opens again. We set the cancellation and rescheduling rules together, based on how you work.
Can my current customer list be imported?
If your records are in a suitable format, they can be moved to the new system. We review this together when defining the scope.
What if there are several staff members or branches?
Each staff member and branch has its own calendar. We decide together who sees what.
How is this different from off-the-shelf CRM software?
Off-the-shelf CRM software is built in a general way to fit many industries. Here, appointments, reminders and customer history are set up together around the way you work. If off-the-shelf software does the job for you, we tell you that plainly.
Do appointments made by phone go into the system too?
Yes. Your team can enter them by hand. If you like, an AI assistant that answers your phones can also record the appointment in the system.
Can payments or deposits be taken?
Yes. We set up a connection with the payment company you work with. We confirm this when defining the scope.
Can it be used on a phone?
The system is designed to be easy to use on phones too. If you need a separate mobile app, we can add it to the scope.
Who keeps the customer data?
You stay in control of it. We decide together where the data will be stored and who can see it, in line with GDPR, Turkey’s KVKK or whichever rules apply to you. For businesses that hold sensitive data, such as clinics, we address this separately before setup.
Are there monthly costs after setup?
For most setups, yes. Server costs and SMS or WhatsApp fees vary with usage. We list them separately in the quote.
How long does setup take?
It depends on the scope. We share a clear timeline with the quote.
Who owns the code?
We discuss code ownership based on the scope of the work and put it in the agreement.
How is the system handed over to us?
We agree on how the handover will work at the start of the project. We hand it over after teaching your team how to use it.
How long is support provided?
We provide support for bugs and issues for the first six months after delivery. After that, it depends on the contract.